Frequently Asked Questions

Check-in: from 15:00 to 20:30, if you wish to check-in later than 17:00 please indicate this by email: info@havenlakevillage.nl.
Check out: until 11:00 am.

Yes, we have a minimum stay of two nights.

Haven Lake Village has two cribs, suitable for babies and toddlers. We recommend that you indicate directly when making your reservation that you would like a crib, so that we can take this into consideration (based on availability).

The difference is only in the interior, such as upholstery and wallpaper. The layout and basics of all villas are identical.

No, it is not possible to cancel a reservation free of charge. In case of cancellation, cancellation fees will be charged. The amount depends on the time of cancellation compared to the arrival date.

The full cancellation policy can be found on our website under Contact → Conditions or requested at the reception.

Tourist tax is €3.58 per person per night. This amount is paid online or at the reception desk.

Yes, the villas are handicap accessible. All rooms are ground level, there are no thresholds or obstacles and the doorways are extra wide, so you can easily move through the villa with a wheelchair. In addition, there is a shower chair available.

On our website you will find a list of all facilities, activities in the area and recommended restaurants. To do so, visit: havenlakevillage.nl/experience/

No, pets are not allowed in and around the villas.

Haven Lake Village has one extra pull-out bed that can be added for a fee. We recommend indicating this immediately when making your reservation, as the bed will be assigned based on availability.

Yes, a high chair can be added as an additional option. The cost for this is €25.00 and you can easily add it when making your reservation.

If, after the conclusion of the agreement, you wish to make changes to the agreement, Haven Lake Village is not obliged to accept them. It is at the sole discretion of Haven Lake Village to determine whether and to what extent those changes will be accepted by it. In the event Haven Lake Village accepts your changes, Haven Lake Village may charge you a change fee. Please contact Haven Lake Village staff to do so.

Upon arrival you will pay a security deposit of € 300.00 per villa. The deposit can be paid in cash or by pin and will be refunded to you after your stay, after inspection and approval of the villa.

The villas are cleaned after each stay. For longer stays, the villa is additionally cleaned twice a week. If you would like an extra interim cleaning, please inform one of our reception staff.

The cost of an overnight stay at Haven Lake Village varies. The price depends on the period, length of stay and number of people.

For current rates, please enter the desired dates and the appropriate number of guests while booking: prices will be displayed automatically.

Yes, every villa has its own Philips steamer. This will easily remove wrinkles and odors from your clothes. You will find the steamer in the master bedroom closet.

You are not permitted to hire your own outside parties during your stay at the villa.

However, you can contact the staff of Haven Lake Village to discuss the possibilities. Among other things, we offer professional massages during your stay.

Yes, the Haven Lake Village parking lot has two charging stations where you can charge your electric car.

In most cases, you will stay in the villa you selected at the time of booking. However, Haven Lake Village reserves the right, if necessary, to move your reservation to another villa. Of course, we always do this with care, without compromising your comfort and experience.

No, this is not possible. When making the reservation, you must pay 100% of the total amount in advance.

Our house rules and terms and conditions can be found on the Haven Lake Village website under Contact → Terms and Conditions.

Yes, you can. At the adjacent restaurant Docks Fish & Grill, you will enjoy a full restaurant experience while staying in your own water villa: you can order dishes dinner and room service until 7 p.m., which will be delivered to your villa door.

In addition, you can have food delivered through well-known delivery websites: they can bring your order right to the door of your villa.

Hiring an outside cook is not allowed. Also, dishes using open flames are not allowed.

All villas have a Nespresso coffee maker and a separate milk frother. The first four coffee cups are provided by Haven Lake Village. After that, you can purchase Nespresso cups at the front desk for a fee.

The villa has two bedrooms and can accommodate four people as standard.

Are you a family of five? Then there is one extra fold-out bed available. This can only be used in the case of two parents with three children.

Yes, definitely. The villas feature a spacious open kitchen with kitchen island and two bar stools, ideal for extensive cooking and having drinks together.

The kitchen is equipped with: an oven, microwave, induction hob with Bora exhaust system, refrigerator, freezer, Quooker and dishwasher.

Hiring an outside cook is not allowed. Dishes using open flames are also not permitted.

There is no washing machine in the villa. However, you can use our laundry service. Would you like to know more about this or discuss the possibilities? Ask at reception, we are happy to help.

Yes, this is possible. You can moor your boat in our marina right next to the villas. We advise you to let us know in advance so that we can reserve a berth for you (based on availability).

Unfortunately, barbecue is not allowed on the terrace or around the villa during your stay.

Yes, there is a hair dryer in each villa. You will find it in the drawer of the bathroom.

Each villa has its own waterfront swimming ladder. However, please note that the villas are located in a marina and there is boat traffic.

Therefore, for safety reasons, swimming is not permitted in the marina itself.

Something to celebrate? Haven Lake Village is happy to think with you. We offer several party add-ons to make your stay extra special.

Please note that it is not permitted to invite more than two additional guests into the villa. Hosting parties or celebrations in the broadest sense is not allowed.

Would you like to decorate the villa? This is only possible after consultation and permission from one of our staff members.

This means that we offer more service than just the bare rental of a villa. For example, the villa includes; towel package, toilet paper, shampoo/conditioner/hand soap, cleaning products, pepper/salt and dishwasher cubes.

At Haven Lake Village, you will enjoy the space and privacy of a luxury villa, combined with the comforts of a hotel. Semi hotel service means that the beds are made upon arrival, bath and kitchen towels are included, your villa is cleaned in between stays and the final cleaning is done for you. You can also take advantage of additional services upon request, such as breakfast, massages, party add-ons or laundry service. Through our adjacent restaurant Docks Fish & Grill, you will also experience a real restaurant experience through our unique restaurant experience, in your villa. So you have the freedom of your own villa, with the convenience and service of a hotel.

Yes, you may bring your own bicycles. These can be placed in the designated storage area. No bicycles or other forms of mobility are allowed inside the villas.

It is also possible to rent bicycles at Haven Lake Village. Please ask our staff about the possibilities.

Each villa has two yoga mats, so you can enjoy yoga, meditation or relaxation exercises in peace in your own villa or on the waterfront terrace. It is also possible to take an ice bath for a refreshing experience and a real boost to your immune system.